Mabilis na nag-viral sa social media kahapon ang isang Facebook post ng isang customer na nagreklamo tungkol sa tinawag niyang ‘disturbing’ experience sa isang sikat na fast-food restaurant.
Sa post ni Alique Perez, ibinahagi niya ang ilang larawan at video ng inorder na Chickenjoy sa Jollibee Bonifacio – Stop Over branch.
Ikinuwento rin niya ang kakaibang experience na ito.
“Just something that frustrated me this late. We had Jollibee delivered via grab. Ordered chicken for my son, while I was trying to get him a bite, I found it super hard to even slice. Tried opening it up with my hands and to my surprise a deep fried towel.”
“This is really disturbing… How the hell do you get the towel in the batter and even fry it!?!? Yung totoo?”
“I really thought that the post complaining about weird stuff in their orders were just all made up, now I know that it really happens! So disgusting and embarrassing… to think that you’re even branched in BGC. There’s a first for everything. And this has been the worst first!”
Agad kumalat sa social media ang nasabing post at umani ng iba’t ibang reaksiyon mula sa publiko.
Naglabas na rin ng official statement ang Jollibee hinggil sa nasabing insidente.
“This concerns the customer complaint on food ordered late evening of June 1 from a franchised store in Bonifacio Global City. We are deeply concerned about this matter and have conducted a thorough investigation on the incident. It is unfortunate that deviations from Jollibee’s standard food preparation procedures occurred on the part of certain personnel of the store.”
Sinabi rin nito na pansamantalang magsasara ang kanilang Bonifacio – Stop Over branch sa loob ng tatlong araw upang imbestigahan ang insidente.
“As a result of this incident, we have directed the Jollibee Bonifacio – Stop Over branch to close for three days starting tomorrow, June 3, to thoroughly review its compliance with procedures and retrain its store team to ensure that this will not happen again. We will also send out reminders to all stores to ensure the strict adherence to Jollibee’s food preparation systems.”
“Jollibee has carefully developed and complied with food preparation systems to ensure that we deliver excellent quality products and customer satisfaction. We will continue to endeavor to deliver on the high standards we have set for ourselves and our franchisees.”
“We at Jollibee are committed to take the necessary steps to maintain the trust and loyalty that our customers have given to us throughout the years.”
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