Itinanggi ng McDonald’s na may kinalaman ito sa isang post na nag-viral sa social media matapos ang kontrobersiyang kinasangkutan ng katunggali nitong Jollibee.
Ayon kay McDonald’s Philippines PR and Communications Senior Manager Adi Timbol-Hernandez:
“McDonald’s Philippines did not and would not produce or release any disparaging material against any brand.”
“To reiterate, this piece of content was not made by McDonald’s Philippines and was never posted on any of the brand’s digital assets.”
Mabilis kasing kumalat ang nasabing social media post at tila marami ang napaniwala na sa McDonald’s nga nagmula ang nasabing post.
Matatandaang nasangkot sa isang kontrobersiya ang Jollibee matapos mag-viral ang Facebook post ng isang customer na nagrereklamo tungkol sa nangyari sa order nito.
Sa post ni Alique Perez, ibinahagi niya ang ilang larawan at video na nagpapakitang sa halip na fried chicken ay “fried towel” ang nakuha nito.
Ayon sa caption ng kanyang post:
“Just something that frustrated me this late. We had Jollibee delivered via grab. Ordered chicken for my son, while I was trying to get him a bite, I found it super hard to even slice. Tried opening it up with my hands and to my surprise a deep fried towel.”
“This is really disturbing… How the hell do you get the towel in the batter and even fry it!?!? Yung totoo?”
“I really thought that the post complaining about weird stuff in their orders were just all made up, now I know that it really happens! So disgusting and embarrassing… to think that you’re even branched in BGC. There’s a first for everything. And this has been the worst first!”
“Calming myself down for this… But WTH.”
“Now I can’t even think of the other chickenjoys na kasama while frying this. Having the same oil for how many hours after frying this FRIED TOWEL.”
“Ano pa kaya kasabay ng mga chickenjoy natin? You may get your chickenjoy pero baka may kasabay nang towel. The essence of the towel contaminated the oil and the batter from the supplier so how many chickenjoys are affected? We won’t know…”
Agad namang naglabas ng official statement ang Jollibee hinggil sa nasabing insidente.
“This concerns the customer complaint on food ordered late evening of June 1 from a franchised store in Bonifacio Global City. We are deeply concerned about this matter and have conducted a thorough investigation on the incident. It is unfortunate that deviations from Jollibee’s standard food preparation procedures occurred on the part of certain personnel of the store.”
Ipinag-utos din nito ang pansamantalang pagsasara ng BGC branch habang iniimbestigahan ang nangyari.
“As a result of this incident, we have directed the Jollibee Bonifacio – Stop Over branch to close for three days starting tomorrow, June 3, to thoroughly review its compliance with procedures and retrain its store team to ensure that this will not happen again. We will also send out reminders to all stores to ensure the strict adherence to Jollibee’s food preparation systems.”
“Jollibee has carefully developed and complied with food preparation systems to ensure that we deliver excellent quality products and customer satisfaction. We will continue to endeavor to deliver on the high standards we have set for ourselves and our franchisees.”
“We at Jollibee are committed to take the necessary steps to maintain the trust and loyalty that our customers have given to us throughout the years.”
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